FAQs

Returns & Exchanges

• Eligibility for Returns and Exchanges
  • Items must be returned within 5 days of the purchase date.
  • Products must be unused, in their original packaging.
  • All oral products are NOT exchangeable or refundable. This is due to hygiene and safety reasons as Ling's Lab. is unable to be held liable for how the products were being stored.
  • Product shall only be exchanged or refunded if it is defective or it does not conform to its description in the sale contract or any terms implied in law.
• Return Process
  • To initiate a return, please contact our customer service team at WhatsApp 8837 2727.
  • Provide your order number and the reason for the return.
  • We will guide you through the return process and provide a return shipping label if applicable.
• Refunds
  • Refunds will be processed within [7-14 business days] after we receive the returned item.
  • Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
• Exchanges
  • If you would like to exchange an item for a different item, please contact us to check availability.
  • Follow the return process to send back the original item, and place a new order for the desired item.
• Damaged or Defective Items
  • If you receive a damaged or defective item, please contact us within [48 hours] of receiving your order. We will arrange for a replacement.
• Shipping Costs
  • Customers are responsible for return shipping costs unless the item is defective or damaged.
• Contact Information
  • For any questions or concerns regarding our return and exchange policy, please reach out to us at connect@lingslab.com  or WhatsApp us at 8837 2727.